Customer Services Executive

Recruiter
Gi Group
Location
Coalville
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customner Services
Permanent
£20K Plus bonus
Ashby De La Zouch

Exciting Permanent Opportunity

ARE YOU able to communicate effectively, both written and verbal. Be able to problem solve, use your own initiative and judgement. Have a flexible, open attitude, Possess good IT skills and demonstrate sales and customer service skills

Then this could be the role for you!

Working; Monday - Friday, 9.00am - 5.00pm
Basic Salary £20,000 plus realistic OTE 22K

You will require your own transport due to the location - Ashby de la Zouch.

Responsibilities

Review and advise upon customer general insurance requirements
Identify and initiate cross-selling opportunities and activities to new and existing customers
Acquire and maintain knowledge general Insurance products, as applicable to product licences
Develop and sustain effective working relationships with customers, all members of Agency
Deal with insurance claims within your authority, for all customers, in accordance with the Agent’s Claims Guide.
Process and dispatch renewal documentation to Agency standards
Administer all networking instructions to meet Agency completion standards
Implement customer money collection and processing procedures to maintain Agency credit control
Comply with all applicable sections of the General Insurance Compliance Manual for the Agency Network, the Agent’s Claims Guide, the Agency Guide and local Agency procedures
Produce correspondence to required time-frames and quality standards
Co-ordinate and maintain Agency office supplies
Perform other duties as assigned by Agent / Senior Agent

Life Lead co-coordinator responsible for heading the team to acquire and manage leads for the Financial advisor.

Authorised by the Agent to act in accordance with individual product licences and the requirements set out in the appropriate Manuals, complying with all internal and external regulatory requirements.

Interested? Call Shona Bell on (Apply online only) and send your cv

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