IT Support Analyst

Recruiter
AM Recruitment
Location
Liverpool
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Our client is now looking for an Application support engineer to join them in Liverpool

As the Support Engineer you will be expected to provide a range of support from desk top, remote and onsite, subject to demand

Responsibilities will include:
• Managing cases, requests and enhancements using online tools and processes
• Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, major incident management
• Deployment of service releases, patches, requests and customisations
• Create productive relationships with and between key stakeholders
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Skills:
• Experience of SQL in particular querying a database
• Experience of supporting a software system or product and working with a software development team.
• Experience of 1st or 2nd Line Software Support
• Understanding of ITIL

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