IT Support Technician

OneSelect Ltd
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
OneSelect is a dynamic new entrant to the UK Energy market. We’re a lively bunch of innovators who are passionate about energy supply and we pride ourselves on our genuine, helpful and friendly service.

We’re young, growing fast and we’ve got big plans! We’re looking for people that want more than just a job so if you’d like to join a company where you can really have an impact and rapidly progress your career – read on!

About the Role

As the IT Support Technician, you’ll be the face of the IT Department and the first point of contact for all internal IT requests. You’ll manage the IT Helpdesk tickets for printing issues, password resets, new starter set-ups and IT hardware moves and will also deal with “walk-up” requests from colleagues.

Part of your role will also be to improve the IT team’s ability to respond to internal service requests within SLAs and enable KPIs to be set on service desk performance. You’ll be tasked with creating meaningful service desk reporting and building a documentation pool of IT business processes.

About You

You’ll be a graduate in an IT or related technical subject with a minimum of 1 years’ experience in an IT Support or similar role. It would be great if you’ve had experience of supporting CRM and online systems and even better if you’ve worked in a Utilities, Telecoms or Professional Services business, but these are not essential if you meet the key requirements below.

You must be an approachable, people person who enjoys making other people’s lives a little easier by delivering great customer service with a smile! You’ll be able to take responsibilities easily, not be afraid to ask for help if needed and it’s key that you’re a natural communicator with excellent written and verbal skills. You’ll be the kind of person who’s always on time, (or early!) and is conscientious with great attention to detail. Your positive attitude and resilience will mean you can multi-task and perform under pressure, and you’ll be a lateral thinker who enjoys problem-solving and coming up with ideas and improvements.

What you can expect from us

A fun and supportive working environment in a great location very close to Reading train station and the town centre. We have a pool table, free tea, coffee, soft drinks and fruit and a fully stocked snack cupboard to keep you going during the working day!

As we are a brand-new energy company, we are still fully defining our range of company benefits but we do already offer:

• Competitive salaries
• 25 days’ annual leave + bank holidays
• Lifestyle perks and discounts from over 100 brands and services across the UK
• Workplace pension
• Full additional training and support (where required)
• Career progression at its best
• Childcare Vouchers…. and more to come!

To send your CV for immediate consideration please hit “APPLY” now.

OneSelect is an Equal Opportunities employer

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