Field Service Engineer - MPS

New Era Recruitment Solutions Ltd
13 Apr 2018
14 May 2018
Contract Type
Full Time
Field Service Engineer - Ricoh/HP/Canon – East Midlands (NG, LE, DE)

A leading Managed Print Services Provider in the UK is currently looking to recruit a Ricoh, Canon and/or HP photocopier, printer and MFD Field Service Engineer for a driving opportunity to cover the East Midlands area,

The Person

An experienced Field Service Engineer with a strong background in the service and maintenance of photocopiers, printers and multifunctional devices (MFD’s or MFP’s).
• Recent experience on Ricoh, Hewlett Packard (HP) and/or Canon MFD’s
• Networking skills are desirable
• Excellent communicational skills
• Full UK Driving License are essential
• Candidates will be field based engineers and will need to be living in the LE, NG or DE postcode
• Need to be a self-starter and motivated.

The Role

• Service, repair & installation of Ricoh, HP and Canon printers, copiers and MFD’s
• To provide first line trouble shooting, working in accordance with the minimum call procedures and best practices guides
• To achieve a high first time fix rate and minimum recall
• To provide customer product instruction and training
• Management of car-stock
• Work closely with the customers considering their business needs and requirements to ensure the maximum productivity is achieved
• Ensure that technical issues are escalated using the correct process

The Company

• A leading Managed Print Services Provider with a National Scope. Strong portfolio of Corporate clients with a clear strategy for growth. Renown for excellent training and career development plans.

The Benefits

Basic salary of £20,000-£27,000 (dependent on experience) + Company Car, Fuel Card, NCP parking card, 25 days’ holiday (increasing with length of service), Life Assurance, Uniform, Laptop, Mobile, Pension Scheme, ongoing manufacturer training and opportunities for personal and career development. IT, Solutions and Production Print training

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