Service Design Analyst

Ellis Mason Ltd
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
We are currently aiding an industry leading, Bedfordshire based company in their recruitment of a Service Design Analyst.

You will be responsible for designing Service Management solutions to ensure Operations & Support capabilities are documented as a core component of project delivery; achieved through participation in design reviews and understanding of current operations and support capabilities.

This role is being offered on a permanent, full time basis with a salary of up to £45,000 per annum

The job...

The main duties included within your role of Service Design Analyst, are as follows:

• To manage the Service Design Package production and review process for small projects, working with technical and solution architects and IT Operations to create a Service Design as required.
• To ensure the goals and objectives of the Service Design stage of the service lifecycle are met by providing and maintaining a single point of coordination and control for activities and processes and leverage the wider company’s solutions/capabilities to solve specific skills or service management issues.
• Enable requirements capture for ongoing support of any new service so that that service support requirements are considered in the development of the solution and alternatives investigated and evaluated.
• Provide the relevant Service Management and IT Operations teams with early sight of the potential impact of future project /service implementations so that they can plan resources accordingly.
• Ensure clear criteria for Early Life Support/ Warranty have been agreed.
• Manage the Service Design process to enable Transition team has sufficient detail to drive operations engagement into project and Business As Usual (BAU) support.
• Ensure e2e Service Delivery teams have been engaged and briefed
• Ensure supporting documentation in the form of Service Design Package has been produced and signed off.
• Represent the Service Design Lead at the Technical Design forum as required, ensuring service operability are designed into the delivery solution

The benefits…

The company offer an enhanced benefits package which includes the following:

26 days annual leave, 7.5% matched pension contributions, life assurance, medical cover plus much more!

The experience required…

Previous experience within Service Design or Service Delivery is a must.

The application process…

Apply right now! By using the apply button on this page and attaching your CV.

The agency…

Ellis Mason are a dynamic, fast growing agency that specialise in the Commercial Office sector. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion

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