MI & Data Insight Manager

The Caraires Consultancy
11 Apr 2018
09 May 2018
Contract Type
Full Time
M.I. & Data Insight Manager



We are looking for an experienced data analyst to provide contact centre performance M.I. and analysis to the Head of Contact centres. Understand M.I. trends, and project potential impacts to Contact Centre operations. Build reliable Tableau reporting and associated dashboards across both brands and contact centres. Work with the RTA team to build effective staffing rotas to ensure the efficient running of both contact centre sites.

  • Capture business requirements from key stakeholders
  • Identify data needed to meet any requirements specified by stakeholders and liaise with IT to source that data if it isn’t already available.
  • Build engaging dashboards and reports that provide an insight back to the stakeholders and meet (or exceed) the specified requirements.
  • Identify trends and patterns that may be present in the dashboards to help establish and support company strategy.
  • Ensure any dashboards or reports are re-runnable without any future manual intervention.
  • Support stakeholders in the day-to-day use of dashboards.
  • Maintain and monitor the content of existing dashboards and report via Tableau

  • This job was originally posted as www.totaljobs.com/job/80883345

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