Experience Associate

11 Apr 2018
07 May 2018
Contract Type
Full Time

Company Overview

NGN Comms are a leading provider of fully managed Voice and Data solutions tailored to the SME and Enterprise arena. Their portfolio includes Voice, Data, Mobility & System solutions. The NGN team have a real passion for service excellence which coupled with the extensive experience, consultative approach and innovative systems make for a truly unique and compelling proposition. Their core values are Integrity, Customer Focus and Delivery.

Role and Responsibilities

This position will involve functions associated primarily with the service & provisioning elements of this dynamic business. This role will give the chosen candidate an invaluable insight into the mechanics associated with a small business as well as an opportunity to grow with it. Their vision is for the chosen candidate to use the first 1-3 months learning the business & services with extensive training after which they will become responsible for managing and supporting their key customers. Some of the duties will include:

  • Regular customer interaction
  • Order processing and query resolution
  • General administrative work
  • Supplier communication
  • Portal management & interrogation
  • Fault management
  • Project Management
  • General operational duties

Qualifications and Education Requirements

A 2:2 or higher degree is favoured but not essential for this role preferably in a business-oriented subject. It is also required that the candidate achieved grade C or above in their Mathematics & English GCSE’s.

Preferred Skills

The chosen candidate will be required to illustrate the skills below:

  • Excellent communication skills
  • Articulate
  • Positive & enthusiastic
  • A burning desire to succeed
  • Organised
  • Self-motivated
  • Punctual
  • Well presented
  • Microsoft Office
  • Show initiative
  • Good telephone manner
  • Think outside the box
  • Handle pressure
  • Passion for Technology

Additional Notes

This role offers the chosen candidate a great opportunity to be part of a successful and growing business. It will also offer the opportunity to be a part of the leadership team and forge a long-term career.

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