Entrepreneurial Operations Executive

£18000 per annum
03 Dec 2013
31 Dec 2013
Alex Townley
Contract Type
Full Time
This company is the UK’s leading peer-to-peer car lending service. Think Airbnb for cars!

This is a graduate job. Salary: £18,000.

How you can expect to spend your day:

You will be the face of our client’s brand as they roll out this new service. You will be based at Heathrow Airport where you will be in charge of connecting arriving passengers with one of our small fleet of cars. As this is a brand new service, this means helping to define the operational and logistical processes we will follow as a company, defining the customer service experience, and then helping to refine these throughout the course of the trial period.
You will be in charge of the entire customer journey, and the magic required behind the scenes to make this happen – this covers everything from moving cars around, meeting passengers, checking documentation, representing our brand, and seeing customers on their way.

The ideal candidate’s personality and qualifications:

This is a role for someone who wants to be involved in an exciting venture capital backed start-up opportunity. Essential attributes are:
•The ability to delight customers: bringing a professional and friendly demeanour at all times, with the maturity to be our brand representative on the ground
•The ability to think on your feet: we’ll have great plans in place, but invariably situations will arise that we won’t have planned for, so you’ll need to be responsive.
•Flexibility and a willingness to get one’s hands dirty: The role is varied and diverse, so you need to be comfortable sitting with our CEO one minute, and then vacuuming a car seat the next.
•Positivity and a good sense of humour: we are nice people, and we want to work with someone who has a smile on their face and is friendly.
•Good academics and entrepreneurial interest: you’re razor sharp, and if you’re interested in entrepreneurship as well, even better.

The perks of working at this company:

We’re young and ambitious, so being in that environment is the best perk. But we’re all about substance over style, so you won’t find any ping pong tables or car-shaped coffee tables.
However, there are some great role models in the business – famous backers, ex-consultants, start-up veterans, ex-lawyers, and marketing experts who you’ll be dealing with directly.

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