Application Support ( testing)

Recruiter
Torstone Technology Limited
Location
London (Greater)
Posted
20 Mar 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Torstone is a leading global provider of cross-asset post-trade securities and derivatives processing technology. We simplify the complexities of the post-trade landscape. Combining many decades of investment banking expertise with in-depth global financial market knowledge, we develop an innovative, secure and scalable solution. Modern, cloud-based fully integrated technology means our customers spend less time on manual processing and maintaining regulatory compliance, and more time with clients. Our aim is to help our customers drive revenue and greater operational efficiency, with reduced risk and better business performance.

We have a strong team of 50+ employees and are growing quickly. Our global headquarters is based in London, UK with offices in New York, Hong Kong, Singapore, and Tokyo.

Job description:
The role is ideal for someone keen to learn about the finance and technology worlds and would be a great entry point to a career in one of these areas. We envisage a graduate looking for a first or second job would be most appropriate for the role.

Approximately one week a month will be spent testing the latest software changes in the clients’ UAT environments before the changes are rolled out to the live environment. This is an excellent way to learn what the software does. Much of the more tedious type of testing has been automated, leaving only the testing that requires thought to be performed manually.

Our application’s front-end is written in C# and runs on a Windows PC. At the back-end, the code is largely C++ and runs on linux. The database is Oracle. Any experience in these areas would be useful but not essential to this role, as training will be provided where required.

Skills and aptitude:
We require someone who has:
- an insatiable appetite for learning
- a curiosity for how things work
- a strong intellect with a degree from a good university
- an aptitude for maths
- demonstrated an interest in software & ideally financial markets
- the willingness to try things out for themselves
- a keenness to help and teach others

This is a client-facing role but does NOT involve constantly answering simple questions over the telephone. Our clients are sophisticated users of our complex software product, so nearly all application support is through a ticketing system. Every question is slightly different, so the role is constantly challenging the intellect and knowledge of the support person. Responses to support tickets might range from configuration changes within the application to analysis of a problem to running sql against a database and will include liaising with developers on the more difficult questions

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