Technical Support Consultant

Aptus Recruitment Consultants Ltd
20 Mar 2018
18 Apr 2018
Contract Type
Full Time
A bespoke software provider based in Somerset are looking to add a new Support Consultant to their team.

The Role
Working as part of the Support Team, you will be fixing a bespoke software solution for clients and customers of the company. The bespoke software is a product for a range of clients that enhance and streamline business processes.
As the clients come in all shapes and sizes, there will be a real variation of the solutions you will need to fix, from scheduled upgrades or design tweaks. In almost all cases, you will be responsible for the full end to end fix, unless escalation is needed within your team. You will be liaising with the client throughout and eventually closing the ticket when a resolution is found.
The role is client-facing, so you will be on the phone supporting the issues that may occur in the client’s software.

The Ideal Candidate
We're looking for bright and enthusiastic candidates that can demonstrate a logical mindset and good problem-solving abilities.
It is absolutely essential that you have:

A keen eye for detail
A process/customer service driven background
A strong analytical mind.
A passion for tech
The ability to learn quickly
Good communication skills and telephone manner It is a bonus if you have worked with software and had some exposure to coding/programming, but this is not essential - This could be through personal development rather than any career experience.
You must be able to confidently manage multiple projects whilst planning and prioritising your own workload. You will be working to deadlines and within a team environment, so efficiency and good communication skills are also important attributes.
A minimum of GCSE Grade C or above in both English and Maths is required.

The Package
The Support Consultant role is the perfect opportunity for a tech-minded individual looking to forge a career in the industry. You will be working in a fantastic open plan office and for a company that will support your growth with pay reviews and clear career advancement. A starting salary of just over £20,000 is on offer, along with other company benefits, training and free parking.

The Application Process
Please either apply through this job portal or send your CV and cover letter to (url removed). If you would like to chat about the role in more detail, please call Oli on (Apply online only).

Aptus Recruitment provides services as an Agency and an Employment Business.
Aptus Recruitment is a specialist recruitment company based in Exeter and operating throughout the UK, recruiting for Accountancy, IT Digital and Life Science vacancies at all level. For a confidential discussion about your next career move, please get in touch and speak to one of our highly experienced consultants.
Due to a high level of interest, it may not be possible for us to respond to all applications. Therefore, if you do not hear from us within 3-5 days, please assume that your application was unsuccessful. No terminology in this advert is intended to discriminate

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