Operations Manager for Charity with a difference

Participatory City Foundation
18 Mar 2018
30 Apr 2018
Contract Type
Full Time

We're an exciting new organisation (Participatory City Foundation) bringing new models of community development to Barking & Dagenham. We're expanding rapidly and with a team of 20, operating across 3 sites we're looking for an Operations Manager. We're a charity- but with the feel of an exciting startup.

As Operations Manager (Neighbourhoods) you will be responsible for all operational aspects across our shop and hub sites. You will be managing our neighbourhood teams day to day, our directly managed facilities.

You’ll be an ace troubleshooter and will have fantastic logistic skills thriving on making things happen. You will coordinate and manage a number of part-time specialists across particular types of projects. You’ll be working borough-wide across all of the Neighbourhood Shops and Hub sites as demand and needs require.

You’ll be an inspiring role model for all of the people you work with, using your excellent people skills to help your staff shine, and to bring out the best of everyone in any situation. You’ll be working closely with other members of the Participatory City Strategy Group to deliver on the overarching aims and objectives of the Every One Every Day Project.

This will include working with the Programmes Director on the delivery of the Neighbourhood School programmes, hosting of apprentices, trainees, and people on placement within the Neighbourhood Shops and Hubs. You’ll work closely with the Research Director to help deliver relevant aspects of the research.

The successful person will:

  • Manage the day to day operations of the Neighbourhood Shops (2 shops now, rising to 4 by August 2018 and 5 by 2019) and Hubs (upto 25 by the end of 2019, including line management of staff (approx. 50% of role).
  • You will also have responsibility of managing the Warehouse (due to be built end of 2018).
  • Staff management includes rostering of staff across a 6 day per week, 12 hour per day roster.
  • Support the development of the 'participation ecosystem’ (approx. 30% of the role). You will provide logistical and planning support to all Project Designers to ensure that projects run efficiently and effectively.
  • You will be the operational lead for all health, safety and safeguarding issues across the Neighbourhood Shops and Hubs, supporting staff to implement necessary practices. You’ll be our Safeguarding Designated Lead (training will be provided)
  • Troubleshoot issues that arise in the Neighbourhood Shops and Hubs, looking for best possible outcomes. You should thrive on solving problems that occur from time to time, from fixing a broken window, covering a member of staff or sorting out some other operational issue.
  • Plan and deliver the logistics for one day festivals, ensuring that all health, safety and safeguarding issues are well managed, including risk assessments and method statements.
  • Guide apprentices, trainees and placementees across the Neighbourhood Shops, working closely with the tutors in the Neighbourhood School to assist them in achieving the overall objectives of the Neighbourhood School.
  • Work closely with the Participatory City Strategy Group to deliver the wider Participatory City objectives.

Skills and Experience required:

  • Exemplary operational management skillsable to ensure the right person, in the right place at the right time with the right resources.
  • Strong line management and team development abilities.
  • Excellent people person- thriving on working with a diverse group of people from residents to senior stakeholders and having high emotional intelligence.
  • Action-orientated: Proven ability to get stuff done both strategically and at the local level.
  • Have a clean driving licence (you will have use of a vehicle for work purposes)
  • A track record of setting up and running impactful community and social organisations.
  • Experience of leading diverse teams across multiple sites.
  • Able to run efficient and effective teams across multiple sites, 6 days a week and on some days 12 hours a day.
  • Advanced experience of managing health, safety and safeguarding for an organisation working with 1000s of people in the community every year- able to ensure policy and practice are enabling for everyone.
  • Facilities and premises management- able to obtain quotes and agree works within budget for the good operation of our facilities.
  • Experience of managing a large number of small events for small groups of people as well as a small number of large events for large groups of people.
  • You’ll thrive on challenge, and are always looking for opportunities and best possible outcomes- you’ll love the phone ringing with a possible problem.

The position is for a fixed term contract until 31 July 2019- with expected extension subject to funding.. Based in Barking & Dagenham, this is a 40 hours a week role. Holiday- 30 days a year, plus bank holidays.

Closing date 6th April (or sooner depending on interest)

See our website for more information about us, and a full job pack. If this role excites you, but you're not sure if you have the right skills, get in touch- we'll be hosting an open day so you can find out more.

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