1st Line Support Engineer
1st Line Support Engineer | Telford | £17,000
Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service desk. If you are keen to advance your career within the IT support industry, to work for a dynamic and growing IT Services Company, then please apply.
1st Line Support job role:
As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system.
You'll be resolving 1st line incidents answering and resolving customer queries to a high standard.
1st Line Support job responsibilities:
As 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner
You will be responsible for answering incoming telephone calls for support and either resolving the customer problem quickly or handing the call to the right engineer
You will manage the Support mailbox
Escalate trouble incidents and work requests in line with departmental SLAs and procedures
You'll ensure tickets are logged correctly whilst performing proactive and preventative maintenance
Job pre-requisites ideal:
Great Customer Service skills and experience
- As Support Engineer, you will have a good knowledge of PC/laptop hardware
- 1st Line Support and remote troubleshooting experience ideal
- Windows Server 2003/2008/2012 administration and configuration
- Active Directory admin
- Remote support of users in a virtual environment
- Exchange 2010 admin
- Supporting knowledge of MS Office products and remote printer troubleshooting
Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.
If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.