IT Support Team Lead (London)

City of London
£35000 - £45000 per annum + bonus and benefits
31 Oct 2013
28 Nov 2013
Russell Ainsworth
Contract Type
Full Time
IT Support Team Lead (London)

Circa £35,000- £45,000 + bonus and benefits

One of the UK's fastest growing and award winning FX Brokerages are seeking an IT Support Team Leader to take responsibility for their helpdesk and end user support within their London HQ and remotely covering their international offices as well. The firm is still winning significant market share and maintaining great levels of customer satisfaction- driving the business further. Therefore the successful IT Support Team Lead will be required to cope with increased functionality and customer demand going forward.

Responsibilities for IT Support Team Lead (London)

  • To take a leadership role on the helpdesk, mentoring team members and improving processes
  • End user support for London HQ, primarily windows desktops, but with a few Macs
  • Remote end user support for increasing number of offices worldwide
  • Support of telephony systems
  • Administration of internal Active Directory and Exchange infrastructure
  • Support for internal Windows server estate

Required experience for IT Support Team Lead (London)

  • Have at least 4 years commercial experience in a help desk role.
  • Have experience administering Windows XP and 7 desktops, Microsoft Office and common desktop apps
  • Experience administering Windows 2003 Server and later operating systems
  • Experience administering Microsoft Exchange and Active Directory
  • Love building scripts and tools to automate IT processes and be keen to do more (you will be asked to demonstrate this!)
  • An understanding of the finance industry and trading desks
  • Networking
Key Words: IT Support Team Lead, Support Team Lead, Head of Trading Desk Support, Trading Desk Support, Support Lead, Trade Support Lead.

If you would like to apply for the position of IT Support Team Lead (London), please send through an updated version of your CV to, alternatively feel free to give me a call on 0207 928 2525 to discuss your suitability further.

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