IT Support Analyst

Recruiter
Louise Hewett Recruitment
Location
Worcester
Posted
13 Mar 2018
Closes
12 Apr 2018
Contract Type
Permanent
Hours
Full Time
Job DescriptionAre you seeking an IT Support Analyst position where you will:

* Be challenged
* Work hard
* Be provided with a vibrant, open plan, encouraging and social work environment
* Be provided with a great career opportunities, salary and wider benefits

My client are an award winning software Development Company, looking for an IT Support Analyst to join their Support Team.

As a successful IT Support Analyst you will be responsible for:

*Managing support calls and acting as a point of escalation
*Identification and solution of support queries
*Providing technical support over the phone and remoting in
*Keeping the customer informed where no resolution is found
*Documentation and user training and demonstrations

As a successful IT Support Analyst you will need to be experienced in:
* Providing excellent Customer Service for both internal and external customers
* Great communication skills, including professional telephone manner
* Troubleshooting technical problems (preferably server/software related)
* Investigative and logical approach to problem solving

It would be beneficial as an IT Support Analyst if you have had experience in:

*C++
*Linux or Unix
*Networking
*Mac Systems

In return, as an IT Support Analyst you will reiceve
*Wellbeing Benefits
*Duvet Days
*Healthcare
*Cycle to Work
*Standing Desk
*Recognition awards
*Childcare Vouchers

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.

Salary up to £19000; commensurate with experience.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!

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