CRM Executive

Recruiter
A Team Recruitment Ltd
Location
Colchester
Posted
13 Mar 2018
Closes
26 Mar 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description

Brand new position has become available for our leading Colchester based client for an experienced CRM Executive. As CRM Executive you must have a strong understanding of CRM systems ideally Salesforce but must be an expert on Excel. In your role as CRM Executive, you will be linking your knowledge and all the sales information gathered to help with linking the sales and operation teams with information to help them in potentially getting further sales.

The Role

  • Support the adoption of Salesforce CRM system and Sales Excellence pipeline process
  • Supports the set up and management of regional Sales events
  • Provides customer support, researching and responding to customer questions, concerns and requests for information in a timely and accurate manner
  • Attend International Events to support sales team when relevant
  • Manage and update Salesforce (CRM) and associated Sales order processing tools (ESOP, ASOP, ISOP) with sales contracts and products information through sales process
  • Actively looking at Salesforce to observe usage, movement of Sales opportunities and keeping Sales leadership informed
  • Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams
  • Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue (publishing events), stand sharing forms for the online customer tools
  • Supports the Sales teams to administer and service in house customer support issues for sales staff
  • Assist with administrative activities including scheduling meetings, preparing regular forecasting, preparing presentations for budget and strategy meetings

The Person

  • Knowledge of Salesforce a preference (google analytics)
  • Very strong Excel skills (CSV, Pivot Table, V-look up)
  • Experience of data analysis and manipulation
  • Knowledge of digital platforms a preference (google analytics)
  • Experience with Salesforce CRM desirable
  • Ability to proactively handle and respond to customer objections
  • Interpersonal skills, confident personality, high level of enthusiasm

Benefits to you

  • Salary £23k plus company benefits some listed below
  • 25 days holiday per year
  • Further training and development opportunities
  • Positive working environment
  • Season ticket loan
  • Pension and Life assurance
  • Childcare and eyecare vouchers
  • Share save scheme, Cycle to work scheme and Talent spotter scheme to name a few

If you have not heard back from us within 10 days your application has been unsuccessful.



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