1st Line Support Technician

Recruiter
Ascendant Recruitment Limited
Location
Olney
Posted
13 Mar 2018
Closes
12 Apr 2018
Contract Type
Permanent
Hours
Full Time
Job Description

1st Line Support Technician

£23,000 - £26,000

Permanent

Olney

Are you computer literate with a working knowledge of applications support?

With a good knowledge of databases and a belief in good customer service?

Do you have experience of SQL?

Yes? You could be just the person we're looking for!

Key responsibilities will include but are not limited to:

  • To provide prompt 1st and 2nd line telephone or dial in support dealing with our client's customers and worldwide distributors.
  • Investigating faults and technical issues, documenting and following up to closure.
  • High level of ticket management required for your work load.
  • Raising appropriate field service work orders for engineers.
  • Setting up test systems to mimic customer faults.
  • Reporting bugs to R&D and working with R&D to provide resolution to customer issues.
  • Team working and sharing knowledge of problems and fixes.
  • General administration within the customer services department.

Experience:

  • Working knowledge of IT networking and IT support environment.
  • Working knowledge of Access and SQL databases.
  • Working knowledge of Applications support.

Functional competencies:

  • Accuracy in work and attention to detail
  • Flexibility and adaptability in tackling new tasks
  • Strong written and verbal communication skills
  • Ability to prioritise workloads and tasks
  • Team player
  • Computer Literate particularly in system support and networking

Personal characteristics:

  • Self-motivated and ability to work with initiative
  • Good oral and written communication skills
  • Be able to work as part of a team
  • Able to proactively manage and document own workload.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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