E-Commerce Manager

12 Mar 2018
15 Mar 2018
Contract Type
Full Time
The way that people shop is changing, fast.

We are the world’s largest dedicated online grocery retailer and have built a pioneering online shopping and fulfilment solution that has revolutionised the way people buy groceries and more. We make shopping liberating: quicker, simpler, more personal and more convenient – and we’ve won consumers awards galore for this incredible customer-centric approach. Join us today to help revolutionise the weekly shop.

Job Purpose

Ocado is looking for a passionate and sharp individual to make it easier for thousands of customers to shop for their groceries. Help customers to find their weekly essentials as well as to discover their favourite new products from Ocado's vast and exciting range.

It’s a role that combines creativity, data and attention to detail to improve the customer experience and commercial value of Ocado.com and the mobile apps.

You and your team will bridge Buying, Creative, Insight and Marketing teams as you work to identify and deliver continuous improvements and innovations to drive conversion and sales.

Roles & Responsibilities include:

Managing the quality, timeliness, and accuracy of all onsite product merchandising including product details, images, search experience, navigation and eventsMentoring and managing the merchandising team to increase the level of knowledge and productivity within the teamDriving innovation and providing inspiration for our customers through continually thinking through new ways to shop that drive conversion and salesDeveloping test and learn plans for our new personalised customer initiatives and iterating in futureLiaising with the Grocery Insight team to scope and interpret analysis for merchandising improvementsSupporting the Buying team to curate, review and refine the exposure, quality and presentation of offers and promotionsProviding a service to the rest of the teams; streamlining processes and guidelines to cut out unnecessary discussionEvaluate and react to competitors’ merchandising and marketing initiativesKnowledge, Skills & Experience

Experience in any of: top tier consultancy, e-commerce, retail, or consumer goodsGood excel and analytical understanding are needed to allow you to interpret insight and draw conclusions to inform future decision makingHighly organised and able to work on large number of different tasks at the same time, as well as being able to manage the workload of the teamAble to work collaboratively with teams across the business with the healthy tension of conflicting KPIsStrong communication and decision making abilityA strong motivator, able to bring out the best in a teamCustomer focused as the more you can understand our customers’ needs, the easier and more fulfilling this job will beGood degree from a top tier university Benefits

PensionLife AssurancePrivate Medical InsuranceEmployee Assistance ProgrammeIncome Protection23 days holiday, increasing to 25 with 3 years’ serviceEqual Opportunity Employer

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

This job was originally posted as www.totaljobs.com/job/80438627

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