Interaction Designer

12 Mar 2018
14 Mar 2018
Contract Type
Full Time
The main responsibilities of post are:
● Work as part of a multi-disciplined team to design user focused and successful services
● Deliver designs that meet web standards, ensuring that key elements are built in from the outset
● Contributing to the development and continual enhancement of products
● Partnering with colleagues to facilitate a consistent user experience.
● Building relationships and work effectively with external providers, for example user testing and user experience professionals.
● Disseminating expertise of how design decisions impact accessibility both internally and externally.
● Communicating credibly with a wide range of digital delivery disciplines and talent both internally and externally.


Setting Direction

Changing and Improving

● Encourage a culture of innovation focused on adding value - give people space to think creatively
● Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
● Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges

Making Effective Decisions

● Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data – able to act or decide even when details are not clear
● Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery

Engaging People

Leading and Communicating

● Clarify strategies and plans, giving clear sense of direction and purpose for self and team
● Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
● Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
● Be open and inviting of the views of others and respond despite pressure to ignore, revert or concede

Collaborating and Partnering

● Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
● Effectively manage team dynamics when working across departmental and other boundaries
● Actively involve partners to deliver a business outcome through collaboration that achieves a better result for citizens
● Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress

Delivering Results

Delivering at Pace

● Clarify business priorities, roles and responsibilities and secure individual and team ownership
● Act as a role model in supporting and energising teams to build confidence in their ability to deliver outcomes
● Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same

Managing a Quality Service

● Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
● Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plan
● Ensure the service offer thoroughly considers customers needs and a broad range of available methods to meet this, including new technology where relevant

Specialist Skills / Expertise

● Demonstrates expertise designing interactions professionally for the web and mobile.
● Solid experience of web and mobile application interface design. Core skills: sketching, design production, hand-coded HTML & CSS, rapid prototyping.
● Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team

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