IT Implementation Engineer (PACS RIS Healthcare IT, Oracle, SQL)
IT Implementation Engineer (Healthcare IT)
PACS & RIS Healthcare IT: Oracle SQL, Dicom & HL7
£40K - £44K + Bonus + Car + Benefits
**An excellent opportunity for an experienced IT professional with a background working with Oracle, SQL or Healthcare IT Systems to join a market leading supplier of sophisticated PACS & RIS Healthcare Systems**
The Company – IT Implementation Engineer (PACS & RIS Healthcare IT)
My client is one of the largest suppliers of medical systems in the world. This instantly recognisable global market leader is renowned for its forward-thinking healthcare solutions, which include ‘best in class’ medical systems. With over 15,000 employees operating in over 45 countries worldwide, they are an industry leader in a number of medical imaging equipment modalities, and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success.
The Role – IT Implementation Engineer (PACS & RIS Healthcare IT)
This exciting role involves the second/third level of system implementation and first/second level of system integration. The successful candidate will be required to make qualified technical decisions, to implement to the specified design and to assist in resolving customer requests and issues. Full responsibilities include:
Gain knowledge and familiarity with customers and their environments within the assigned geography (current operations and workflow, desired operations and workflow, etc.)
Deliver a controlled implementation of assigned HCIS projects, liaising with Project Managers, Customers, technical teams, applications consultants, 3rd party suppliers and the Sales team.
Meet with HCIS Services, Applications and Sales teams as required to provide customer feedback, assist with project plans and align schedules.
Provide enhancements and remote configurations to customer sites throughout the UK and Ireland.
Collect Voice of Customer (VoC) input.
Improve customer satisfaction by giving:
- Timely response to customer contact.
- Prompt customer follow up and closure of requests.
- Correction of Customer/User mistakes.
Assist in 2nd/3rd Level incident support on RIS and PACS solutions within the UK & Ireland.
Where appropriate, develop and implement work around solutions.
Ensure the Services information database is current for assigned projects.
Provide consulting, reporting and maintenance services to customers.
Meet or exceed performance expectations in relation to technical and professional aptitude.
Provide technical assistance to Project Managers, Applications team, Incident Support team, Customers and Sales as required or directed.
Work with the Project Manager, Customer and Applications team to provide reports to Service Management.
The role will take local responsibility for the technical components of assigned HCIS project installations, upgrades and planned maintenance from start to completion.
Participate in training programs to enhance technical and application skills.
Develop & deliver HCIS implementation packages.
In agreement with the Technical Services Manager, the role may provide “field specialist” support for nominated HCIS products or a range of products. This may include general support, management of problem escalations, training etc.
Provide back up as necessary to other team members.
Support the HCIS Incident Support team in the accumulation and distribution of technical information related to RIS and PACS solutions.
Join the HCIS Incident Support team in triaging, investigating and resolving Incident Support calls when required.
Your Background – IT Implementation Engineer (PACS & RIS Healthcare IT)
To be considered for this role, you will ideally have the following experience:
Oracle - database implementation/development, administration, dataguard, backups and recovery, tuning (Oracle DBA level a plus but not strictly required).
Experience of an Oracle Programming Language - PL/SQL developer, SQLPlus
First and second line product support for both internal and external customers.
Development of simple integration components, (COM object based interfaces, Web interfaces, XML, etc.).
Demonstrated acumen for understanding integrated applications, workflow and network environments.
Oracle database experience would be an advantage.
Experience in Oracle database interrogation and design.
Strong oral and written English-language skills.
Excellent communication skills.
Excellent troubleshooting and problem analysis skills.
Experience of working in a production environment against prescribed SLA’s.
Applicants are also welcome from Healthcare IT professionals looking for further training and career development.
The Benefits - IT Implementation Engineer (PACS & RIS Healthcare IT)
In return, the successful applicant will benefit from excellent industry recognised product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous hourly rate is also guaranteed, as well as the opportunity to progress your career within a market-leading organisation known for providing market-leading products.
This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.
This job was originally posted as www.totaljobs.com/job/80425380