Account Executive

Randstad Sourceright
Tyne and Wear
09 Mar 2018
11 Apr 2018
Contract Type
Full Time

We are currently recruiting for an Account Executive to join our client an integrated marketing services company to handle the coordination and management of the end to end production process.

Your responsibilities:

  • This will include quoting, checking artwork, ordering, invoicing and progressing jobs through production.
  • Provide advice and assistance to customers on products, services, design & production methods
  • Efficient & accurate Data Entry onto a variety of systems, managing & ensuring data integrity.
  • Liaising with customers & suppliers by telephone and email.
  • Placing and progressing of orders - including the placement of personalised stationery orders received by fax, email and post. Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and compliant with SLA’s and productivity expectations.
  • To assist in the investigation of customer queries and complaints in a timely and complete way, at the direction of the Team Leader.
  • Recording all complaints or customer problems onto the PAR system.
  • Maintain Service level agreement - SLA’s
  • Timely and accurate invoicing
  • Building and developing client relationship

What you’ll bring:

  • Proven track record in delivering client Services / account management to a client group preferably in a print or marketing environment
  • Excellent administration experience
  • Experience of utilising multiple systems including databases without supervision
  • Problem resolution and complaint handling experience in a commercial environment

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