Service Delivery Analyst
Eden Scott's client who is a respected global brand has an excellent opportunity for a Service Delivery Analyst on a 12 month fixed term contract basis. You will provide 2nd and 3rd level IT support to the business. Key Responsibilities Focus of the role is to resolve, to complete customer satisfaction, as many IT service requests as possible within Service Level Targets. Provide technical expertise and assistance to system end- users, identifying and interpreting and translating User requirements, and auctioning /implementing IS interventions which support business delivery and align with IS Department operations. Proactively share knowledge with other team members, updating and documenting procedures and solutions. Suggest/contribute to ways of improving existing tasks and processes using current technology. Participate in IS projects where applicable and when resource available Providing 2nd& 3rd level telephone , remote or desk support, resolving calls within SLT; Ensure that all calls are logged in the Service Desk IT CMBD with the relevant SLT applied/fully updated in the Service Desk IT CMBD and knowledgebase solutions updated accordingly Engage, and establish successful relationships with, with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service Required skills: Knowledge of Microsoft Operating System Technologies, including but not limited to Windows Server, Microsoft Windows Operations System Understanding of a Citrix XenApp Environment Understanding of Device client Management tools Able to support a Microsoft Active Directory/Exchange/MSOffice environment MCP or MCSE or Mac qualified Knowledge of Cisco Collaboration tools and Video Conferencing technologies Desirable: Knowledge of Networking Technologies Exposure to mobile technology and support Knowledge of Mac; OS, network capabilities and estate management Exposure to ITIL Frameworks The package will include an annual bonus, DC Pension, Private Healthcare and other benefits. Please apply attaching your CV via the link below.