Technician / Repair Technician (Mac / iOS)

Unipart Technology Logistics
London (Greater)
10 Mar 2018
10 Apr 2018
Contract Type
Full Time
Technician / Repair Technician (Mac / iOS)

UTL is an Apple authorised Service Provider based in Soho, that specialises in repairs on all Apple devices. We are backed by Unipart who have a long history working on Apple repairs and reverse Logistics.

UTL aim to be leaders in authorised Apple repairs, focusing on great customer service and fast, quality repairs to all customers.

Our first location is based in Soho street off oxford street and we want to expand this to several locations across the country over the next 12 months.

Position: Mac / iOS Technician
Location: Soho, London
Job Type: Full Time, Permanent
Hours: 40 hours per week covering a 5 from 7 shift pattern
Salary: £22k per annum

About the role:

As a UTL technician your role will be to maintain very high standard of repairs in a fast and efficient manner, you will be fully trained to achieve Apple certification to fix Mac and also iOS devices. We work to a strict quality and stringent timeframes, delivering best in class authorised repaired.

We are looking for great people who like a challenge and can problem solve to be part of a fast-paced company with a desire to progress their career.


- Ensure a quality right first-time repair solution.
- Ability to work to prescriptive and timed repair processes.
- Conduct repair process and quality assurance activities using common and specialist repair equipment.
- As required aid in the distribution of units into and out of the repair centre.
- Assist in customer facing activities as and when required.
- Assist in iOS repairs when required

About you:

- You will be a trained technician or repair technician for mobile phones, laptops, and tablets
- The presentation and professionalism of our people are crucial components of developing and maintaining a market leading customer experience befitting our clients' brands, so a focus on customer satisfaction is also key to success in this role
- Significant experience in Mac / iOS repairs
- Preferable experience from Apple genius bar / Authorised service provider
- Strong people skills, be able to work alone and as part of a team
- A proactive mind-set to problem solving and self-learning

You may have experience of the following: Repair Technician, Mobile Phone Repair, Tablet Repair, Laptop Repair, Technical Support, Hardware, Technology Products, Quality Assurance, Diagnostic, Repair, Testing, Customer Facing, Customer Service, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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