Senior Engagement Workers – Rough Sleepers Service
Fixed term contract until March 2019
Closing date: 18th March 2018 at 11.30pm
We’re looking for client-focused individuals with experience of providing support to people affected by homelessness and managing a team, to join us as Senior Engagement Workers and play a vital role in a rough sleepers service.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
About the Service
Shelter will deliver the service as part of the GM Homes Partnership, a newly established 3 year DCLG funded social impact bond project to support entrenched rough sleepers. The GM Homes partnership consists of public, private and housing partners working together to deliver support and homes to those most in need across Greater Manchester. We are looking for people to come and help us realise our vision of supporting 200 rough sleepers to start a new life in the right kind of home with the right support, involving them at every step of the way.
The GM Homes partnership provides an opportunity to try out new and different approaches to tackling long term homelessness, which we can use to inform how we deliver services in the future with and for our most vulnerable residents. We’ll also involve people with lived experience of homelessness in the service’s delivery. This varied and interesting role offers a great opportunity to be involved in developing an exciting new initiative.
About the Role
Based at our HUB in the centre of Manchester, these brand new roles involve coordinating support around, and acting as a keyworker for, people who are entrenched in a cycle of rough sleeping. It also involves leading, supporting and motivating a team to ensure they deliver the most effective service. As well as building relationships with a caseload of clients, we’ll rely on you to develop co-produced, outcome focused support plans that reflect their strengths and goals. Co-ordinating interventions provided by other agencies to ensure the right support is provided at the right time to enable the service user to continue their journey to recovery will be important too. And, when it comes to seeing that the service adheres to quality Standards and service delivery meets required contract outcomes or promoting the ethos of the service, again we’ll count on you.
You’ll need a track record of supporting people with complex needs who are, or have been, rough sleeping. We’ll also be looking for experience of managing staff and volunteers in a similar setting. Structured, calm and well organised, you’re forward thinking and flexible too. What’s more, you appreciate what's required to work in a safeguarding framework and actively support the introduction of new ideas, methods and processes to enhance working practices. We would welcome applicants who have lived experience of homelessness or related issues, although this is not essential
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
For further information about the role and the benefits of working for Shelter please visit our website.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.