Legal Assistant - Wills

Co op Group
Bristol (City Centre)
10 Mar 2018
10 Apr 2018
Contract Type
Full Time
Legal Assistant - Wills
£18,000 p/a + amazing benefits
Bristol, Almondsbury

Here at Co-op Legal Services our aim is to offer accessible legal advice and support without the jargon. Our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable. Now we're looking to recruit an ambitious legal assistant to join our Bristol based wills team. If you can bring the skills and experience we need, you'll have a fantastic opportunity to kick start your legal career with a business that puts people at the heart of its strategy.

As a wills assistant at Co-op Legal, you'll be managing your own clients and customers from the word go. We'll look to you to expertly guide clients through our products and services, supporting them in making the best possible decisions based on their individual circumstances. You'll have set targets, and it'll be your responsibility to make sure you're on top of your workload. It's a big job, and an even greater opportunity to learn and develop your legal expertise.

What you'll do:

  • take inbound and make outbound calls to customers advising them on the full range of Co-op Legal Services products and services
  • support and advise clients to help them make an informed decision regarding their requirements
  • take initial instructions from customers and book appointments for the will writers using the diary management system
  • accurately maintain a case management system and customer records to ensure all compliance and regulatory standards are met
  • produce accurate correspondence to customers making sure that advice is in line with the SRA (Solicitor Regulatory Authority)
  • identify appropriate opportunities to up-sell and promote the wider CLS product range

To be successful, you'll a law degree or LPC and you'll be passionate about starting your career in legal. Customer service skills are a must, and you'll be comfortable prioritising your own workload and working accurately in a fast-paced environment. And if you're looking to progress your legal career with a business that's all about people and doing the right thing, you'll thrive in our collaborative and dynamic alternative business structure.

We'd love to talk to you if:

  • you have an LPC or law degree
  • you've previously worked within a performance targeted environment
  • you're capable of accurately capturing and recording information
  • you have proficient IT and Microsoft skills
  • you're able to confidently communicate, with a professional telephone manner and a strong customer focus
  • you have a natural ability to actively listen, analyse information and recommend a course of action, adapting to different circumstances
  • you're highly organised and passionate about the law

Why Co-op?

174 years ago the Rochdale pioneers came up with an idea that changed the world. They believed that when people work together, they're stronger, and it's thanks to them that as a Co-op colleague you'll receive a competitive salary and benefits including 27 days holiday, an annual incentive scheme, discounts on all kinds of products and services, and an amazing pension. And with flexible working options, a choice of local dining and coffee shops and use of nearby state-of-the-art gym facilities, you'll experience a legal career like no other.

We're actively building diverse teams and we welcome applications from everyone. But we know that simply having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences. And we recognise the importance of our teams reflecting the communities they serve.

We can make adjustments to our interview process according to your needs. And we offer a flexible working environment, enabling our colleagues to adjust their hours to accommodate personal circumstances. You can find out more about all our Co-op people policies at

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