Credit Controller (Evening shift 1130 to 2000)

ALD Automotive
Bristol (City Centre)
12 Mar 2018
15 Mar 2018
Contract Type
Full Time
An exciting opportunity has arisen to join ALD Automotive in the role of Credit Controller. As a Credit Controller you'll aim to achieve high collection rates through proactive outbound calling to meet both call and cash collection targets. In addition you'll also handle a high volume of inbound Credit Control and Customer Service related queries

Key Responsibilites

  • Handling both inbound and outbound
  • Chasing and collecting payments via telephone, letter and email
  • Solving queries on invoices with both internal departments and external customers
  • Completing thorough DPA checks with all customers
  • Supporting vulnerable customers through the process and ensuring that all customers requiring additional assistance are aware of all available options
  • Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
  • Monitoring and placement of all standing order and direct debit mandates
  • Maintenance of credit control records ensuring contact records are accurate and up to date at all times
  • Ensure all credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
  • Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.

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