Client Manager - London

FT Recruit
11 Mar 2018
13 Apr 2018
Contract Type
Full Time
Position: Client Manager – Non- Profit Sector
Location: London
Salary: £35,000 - £60,000 per annum
Job type: Permanent

We are looking for Client Managers who will be working in the non-profit sector. We need to make sure we have seen similar projects and portfolios for similar clients. They have to be based in London.

We are needing retail experience-as we are working with a lot of retail manufactures at the moment.

Responsibilities and Duties
Liaising with Project Managers throughout project build, and on the continuing post-build period
Identifying opportunities for improvement in the client's’ processes and making recommendations for positive change
Resolving client queries quickly, and recognising when to escalate issues
Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
Supporting new business teams with pitches, as required
Proactively making and acting on recommendations for improving our internal processes
Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
Responsible for project admin, and providing commercial updates
Ensuring that work is delivered to the high standard expected by both the client and the business
Actively presenting new ideas, technology and business updates to the client
Identifying future business opportunities for existing clients
Encouraging growth and development for a client’s online business

You will be:
Able to solve problems with a positive attitude
Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
Knowledgeable of the fashion, retail and manufacturing sector
Able to communicate messages clearly and concisely
Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
An enthusiastic team player
Professional, with a hands-on approach and a willingness to lead by example
Able to display commercial awareness
Able to manage budgets and protect profitability

Qualifications and Experience
A proven track record of developing and maintaining strong client relationships in a similar commercial environment
An agency background, working with high-profile clients
Experience of working with ecommerce platforms
Direct experience managing digital accounts
Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
Experience of budget planning and reporting
A bachelor’s degree, or equivalent experience

ecommerce, fashion, retail, client relationship building.

If you have further inquiries about this role, please don’t hesitate to contact our office at: 02033-71-7671

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