Support Representative

33 Recruit Ltd
11 Mar 2018
11 Apr 2018
Contract Type
Full Time
Job Description

Support Representative

33 Recruit are looking for: A Dynamic individual with a real focus on what they want out of life.

Our Client’s Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The work flow is at a very fast pace and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.

Hours: You will be contracted to 40 hours a week,

Operating hours are Monday to Friday and Sunday 7am—7pm.

Currently there is a requirement to work one in three Sundays.

Job Specification:

  • Provide primary support to clients utilizing Client’s software solutions by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
  • Document all case issues, progress and resolutions in our CRM system
  • Validate and escalate product issues & enhancement requests
  • Participate in all required internal training sessions
  • Create and update knowledge base documents, case studies, internal documentation
  • Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
  • Strong troubleshooting skills to identify and interpret client needs and determine appropriate action
  • Motivate clients and manage client expectations relative to new releases and resolution of issues.

Key Skills & Experience :

  • 3-5+ years supporting or implementing complex software applications, preferably in financial services
  • 5+ years supporting or implementing complex software applications, preferably in financial services ( Senior)
  • Superior troubleshooting and analysis /resolution skills
  • Strong client focus and ability to manage and exceed customer expectations
  • Knowledge of fund accounting, financial services and/or front, middle, back office operations and reporting is preferred.
  • Must be an effective team player.
  • Excellent written and oral skills with a strong attention to detail
  • Ability to prioritize and manage multiple, complex issues  Prior experience in a client service role
  • Flexibility to support market hours.

Eligibility Criteria :

  • 3+ years relevant experience
  • Excellent oral and written communication skills
  • Support Experience
  • Financial Implementation Experience
  • Computer literate with experience of web based applications and MS Office
  • Education in MIS, Computer Science, other technical degree, Economics or Finance.
  • Knowledge and experience with client/server applications and languages (MS SQL, Oracle, .NET, Citrix, UNIX, Windows and DOS, Altova MapForce, Visual Studio, Excel, XML, C#, VBA )
Company DescriptionOur Employees are the forefront of our Business! Compared to other recruiters we know what we want for our employees and what our client needs are. We Guarantee all of our roles!

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