Technical Support / Application Engineer Forex

Sovereign Recruitment Solutions LTD
London (Greater)
11 Mar 2018
16 Mar 2018
Contract Type
Full Time

Technical Support Engineer, Global Support.


A global Forex & CFD brokerage.

Job Purpose

To support and monitor services associated with their mission critical services across their Global application infrastructure.


  • Provide immediate support to trading desk on incoming queries and incidents.
  • Ensures SLA is met for each of their service desk ticket.
  • Able to monitor newly deployed systems and provide feedback to improve their project deployment processes.
  • Answering support calls and emails making sure that they’re all dealt with utmost priority and responded immediately.
  • Collect and compile required information for trade investigations.
  • Prepare reports about their client facing systems which includes statistics about general bugs and outages to measure client experiences and to help improve QA process.
  • Monitor FIX sessions and report any outages in a timely manner.
  • Assist traders and middle office in trade investigations.
  • Escalating and working closing with the development team.

Knowledge Required

  • Have at least 8 years’ financial industry experience.
  • Strong understanding of brokerage business along.
  • Strong understanding of service management.
  • Must have strong understanding of trade flow and STP execution.
  • Must have good understanding of back office and front office systems.
  • Experience managing helpdesks queues.
  • Working knowledge of programming languages and database technologies.
  • Experience working with PowerShell to automate processes.
  • Hold relevant industry qualifications.

Essential Skills Required

  • Good documentation skills
  • Good communication (both written and verbal) skills
  • Positive work and client service ethic
  • Ability to meet deadlines
  • Time management and prioritisation
  • Strong commitment to Customer satisfaction and product quality
  • Key Performance Measures
  • Early detection of issues in our application systems

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