Financial & Digital Inclusion Officer (175 hours)

Cadwyn Housing Association Limited
Cardiff (Caerdydd)
10 Mar 2018
14 Mar 2018
Contract Type
Full Time
Financial & Digital Inclusion Officer (17.5 hours)

We are looking for an enthusiastic and proactive individual to join our Rent Management Team. Cadwyn is a community housing association providing homes to people in Cardiff and Caerphilly. Your primary role will be to improve the financial and digital capabilities of our tenants. The service you will provide will sustain tenancies through helping tenants to maximise their income, promote financial well-being and assist them to accessing digital services and make Universal Credit claims on-line.

What we need

  • A person who enjoys working with people with a variety of backgrounds and is able to build relationships with them
  • Someone who is aware of the benefit system and is able to maximise tenants income by applying for appropriate benefits
  • Someone who has the ability to liaise with creditors regarding low level debts and make referrals to appropriate agencies for more serious debt issues
  • To be aware of welfare reforms and the changes to the current benefits system, especially Universal Credit
  • Someone who is computer literate and able to assist others in becoming digitally included

The important stuff

  • Experience of the benefit system
  • Experience of welfare reform
  • Experience in debt management
  • Knowledge and understanding of Universal Credit
  • Excellent I.T. skills
  • An understanding of the issues faced by people suffering financial difficulty
  • A friendly and empathetic attitude to people
  • Excellent customer service skills

What you will get:

  • A salary of £26,243 – £29,085
  • An average working week of 17.5 hours
  • 12.5 days holiday per year plus Bank Holidays
  • Company sick pay scheme
  • Pension scheme
  • Core and Role specific training

Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility.


£26,243 – £29,085 per annum pro rata

Closing Date

5.00pm Friday 23rd March 2018

This job was originally posted as

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