Digital Channel UX Manager

Cirro People Ltd
London (Greater)
10 Mar 2018
14 Mar 2018
Contract Type
Full Time
Digital Channel UX Manager
Leading provider of retail financial services, is recruiting a Digital Channel UX Manager to work as part of the Digital Trading team on the optimisation and customer experience of the corporate website, managing the customer journey across all devices, ensuring that it is fit for purpose and supports an easy, fast and friendly experience, aligned to the guidelines

The Digital Channel UX Manager role will involve:

  • Managing, guiding and coaching a team of 2 direct reports individually supporting website development, brand guidelines, customer testing and overall proposition.
  • Delivering the digital experience strategy that supports an easy fast and friendly customer journey, aligned to the principles of Company.
  • Working alongside the outsourced DevOps team, using an agile methodology, to deliver customer facing propositions that meet the needs of the business, customer and brand.
  • Leading significant website UX investment across desktop, tablet and mobile channels to ensure the website delivers a leading brand and customer experience.
  • Ensure all website development and activity (internally and through agencies) adheres to the core website principles and framework to align brand consistency, support brand perception, and drive brand awareness.
  • Using a variety of insights to identify website based opportunities that would improve key business metrics and deliver a fast, easy & friendly experience.
  • Collaborating with Product teams to support new campaigns, improving functionality and layout across the website.
  • Ensuring the testing of all customer propositions from concept to release, meets key business and customer requirements.
  • Driving propositional change to deliver improved website metrics and CPS scores
  • As Digital Channel UX Manager your skills and experience will include:

  • Previous experience of working in a similar eCommerce / Online role
  • The ability to understand and translate the strategic website experience vision for the website to a variety of teams and stakeholders
  • PROVEN ability to balance customer needs with business objectives to deliver quality and pace
  • Stakeholder management skills to influence a variety of key stakeholders and manage challenging conversations
  • The ability to prioritise a heavy workload, in a fast paced environment, setting clear expectations and ensuring regular communication across a variety of teams
  • Strong analytical skills to generate insights, data and trends to either support or conclude on a variety of business initiatives
  • Working knowledge in back end CMS systems and Tag management systems
  • Proven ability to create data feed for marketing channels
  • On offer is a basic c55-65k, bonus c20%, car allowance and benefits package.

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