Customer Service Clerk

Recruitment Genius
King's Lynn
10 Mar 2018
14 Mar 2018
Contract Type
Full Time
This role will be telephone based dealing with mostly incoming telephone enquiries. Your duties will involve offering their customers a complete customer care package. This will cover a wide range of subjects in connection with their customers' insurance with the emphasis on helping customers with their policy enquiries.

Starting Salary: £16,500 - £20,000 depending on experience

Potential Earnings: Up to £24,000

Bonus Payments: Up to £350 per month subject to performance


They have 3 offices to choose from:

East Winch - PE32
North Lynn - PE30
Norwich - NR1


They are looking for people who enjoy interacting with a variety of different people, and are comfortable doing so over the phone. You'll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with their customers' insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests and also dealing with any general enquiries they may have. Successful candidates will receive full training on our range of products, how best to meet our customers' requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Normal Working Hours:

Monday to Friday 9am to 5:30pm all year round
Saturdays 9am to 1pm or 9am to 4pm
Saturdays are worked on a monthly rota where you might work every other Saturday or fewer.

Career Opportunities:

This is a rapidly growing business providing plenty of career opportunities for the right candidate.

If you're hungry for progression and would like to move into management this could be just the place for you.

Staff Benefits:

- 38 days holiday (including Bank Holidays)
- A transparent monthly bonus system
- Full and extensive training provided
- Excellent promotion prospects
- Fantastic social events
- Excellent facilities
- Free parking (East Winch & North Lynn)
- Subsidised canteen (East Winch Only)
- Numerous competitions, daily, weekly and monthly
- Smart dress code
- Be part of a successful team and help drive the company forward.

Apply now and begin your new career with this business.

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