Senior Triage Officer
Senior Triage Officer
12 months FTC
£26,101 – £30,706 p/a
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. This is your chance to build on your own skills and experience and make a worthwhile contribution to our work.
About the team:
It is the role of the GDC Fitness to Practise Team to investigate any concerns where a dental professional is falling short of our standards and may not be fit to work as a dental professional.
The GDC is currently in the process of going an end to end review of its Fitness to Practise processes. Part of this has looked at the initial triage stage where we have made changes from various review workshops and identified where we can make immediate efficiencies to improve timeliness in progressing cases and quality of our decision making. There will be work on other parts of the FTP process in due course, but for now we have started at the beginning by reviewing and changing the Triage processes.
About the role:
The main focus of the team will be on:
- Early decision making and identifying serious cases as soon as possible
- More quality in our decisions and directional planning of cases earlier
- Improving timeliness in progressing a case - removing delays, duplication and waste
- Being more direct with our information gathering to assist with quicker progression of a case
You will be making daily decisions in line with the GDC’s triage guidance and procedures and providing administrative support when required. You can expect to be working in a team to make decisions on 10 cases on average each day. You will be giving support the Triage Team Manager and deputising as appropriate to identify risks and opportunities associated with the triage processes whilst anticipating the impact on the wider work of the GDC.
Whilst it is not essential that you come from a health regulation background, it is important that whatever your background, you will have the appropriate transferable skills to be able to work within a framework and be able to both interpret and apply the regulations appropriately in order to be able to make timely and robust decisions. You will need to be able to resolve problems in collaboration with others in addition to giving advice both to other decision makers and working with the Triage Officers to guide them on obtaining further information to make quick decisions.
You will need to be able to have high organisational skills and be able to work under pressure to ensure that the daily caseload is turned around in a timely manner. You will need to have strong communication skills as you will need to deal with a range of stakeholders in challenging situations in a professional manner.
In the absence of the Triage Team Manager, you will be expected to be able to step up to support the decision-making process. Therefore, the ability to deal with new challenges quickly and taking on responsibility as well as the administrative side of the role is also vital.
The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
To reward you for your hard work and commitment, we offer an attractive benefits package that includes a generous pension scheme, 25 days’ annual leave (not inclusive of bank holidays), rising to 28 days after 5 years’ service.
How to apply:
In order to apply, you will need to submit an up to date copy of your CV and a cover letter through the form below.
Closing date: 23:59 on Sunday 25th March. We expect to notify shortlisted candidates by Thursday 29th March with interviews scheduled for early April.
If you are interested in working for us in the future in either London or our new Birmingham office (opening Autumn 2018) and would like to send us a speculative application, please email your CV and cover letter to us via the button below and we will contact you when we have something suitable available.
Please no agencies/job boards unless instructed otherwise