Mandeville Retail Limited
East Sussex
11 Mar 2018
10 Apr 2018
Contract Type
Full Time


Are you first and foremost, a strong leader who is instrumental in creating the strategic direction of your store? Do you inspire and motivate your team to deliver on the company strategy and work together to achieve goals for the business? Are you unfazed by influencing upwards and do you work collaboratively with key figures within the wider business?

If the answer to all of the above is yes, then please read on.

How you'll flourish:
Be a pioneer of long-term business goals and put together store plans to build on our successes.
Develop lasting and impactful relationships with key players within the business to keep ahead of the competition, respond to external trends and P.E.S.T. (Political, Economic, Social, Technological) factors.
Focus on mid to short term plans to achieve your end goals
Be an inspiring leader to your management team, providing them with measurable and achievable objectives.
Strive for our stores to be the best they can be by ensuring our commercial and operational drivers are second to none, our customer service is the best on the high street and our visual merchandising is always inspiring and aspirational.
Ensure all business activities are legally compliant.
Adhering to company policies and guidelines as acts as a role model to others.

What you'll look after:

SALES: motivating, inspiring and delivering
Use your business acumen and razor-sharp commercial experience to achieve explosive sales and profit.
Drive the ambition of your team to make the most of future trading opportunities.
Work together with key figures to make you store shine in its local market
Work creatively and commercially within the guidelines to discover ways of increasing sales densities.
Control costs and ensure strong loss prevention is in place.
Nail down the payroll to be sure it matches the resources required.
Have you eyes focussed on your store P&L ensuring budgeted number is delivered and, if you're doing your job right, exceeded.
Manage any underperformance with your team and develop appropriate action plans to resolve issues.
Be alert to new opportunities and share best practice to turn these into sales.
Use your customer-facing opportunities to support our online business.

SERVICE - the customer is No. 1

Lead by example to empower your teams to deliver the best customer shopping experience on the high street always inspire the customer to buy more, come back, and tell others.
Strategically manage the content and frequency of store training to ensure you have exceptionally informed teams for our customers e.g. specialists on new product, top notch procedural knowledge, cracking customer service.
Make sure the customer in catered for in every aspect of their store experience.
Is focused on developing the skills and product knowledge of their teams
Leads by example in showing that customer comes first all the time. Coach on what is expected e.g. all customers acknowledged and engaged.
Focus on KPI's which indicate great service e.g. conversation, ATV, UPT (Mystery shop result)

STANDARDS - there are no flies on you!

Working closely with Creative & VM you will always focus on the customer shopping experience to make the store as engaging and visually exciting as possible.
Ensure stores are always at their most efficient both on the shop floor as well as behind the scenes and that best practice is shared with other stores.
Appropriate financial controls and processes are managed at store level and that risks are proactively managed.

Mandeville is acting as an Employment Agency in relation to this vacancy.
This job was originally posted as

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