Customer Support Account Manager (parts and service)

Morson International
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

I am recruiting for a Product Support Account Manager for this Leading Industrial Organisation.
The role will be to maximise the revenue and profitability of Product Support (Parts & Service) sales from new and existing Customers.

The duties of the role will include:

* Manage an agreed portfolio of Customer accounts by developing and growing revenue opportunities to meet and exceed annual parts and service sales targets
* Exploit the Industrial market analysis tool to identify new account, lapsed account and product campaign opportunities.
* Conversion of leads generated by the Sales team
* Utilise the Sales Tracker to record, manage and report on opportunities and sales as required by management
* Act as point of contact for Customers, stakeholders and influencers, promoting support services relevant to their needs and assisting personally where possible
* Speedy resolution of Customer complaints and disputes
* Collaborate across the Divisions to maximise all available opportunities across Product Support and New Sales where applicable
* Preparation and timely submission of monthly activity and business forecasting reports
* Build and maintain relationships with stakeholders within the organisation
* Maintain regular contact and build trust with key Customers
* Understand key account objectives and strategic plans

To be considered for the role you will have the following skills and experience:

* 2-3 years sales experience in an appropriate product support sector with demonstrable
* Strong negotiation skills
* Strong customer service skills
* Team player
* PC literate, word, excel, Power point, e-mail.
* Excellent communication skills
* Comfortable with technical and operational data analysis
* Able to use and update current business systems

To be considered for the role please apply by sending your CV

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