Income Officer

SOLOS Consultants Ltd
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

Our Client is currently looking for an Income officer to join their team on a contract until the end of June initially. Although this is a short contract initially other opportunities and extensions may arise.

The role is to maximise rental income to the Housing Revenue Account in order to ensure the provision of high quality Housing Management services.

To provide support to tenants where tenancies are at risk due to arrears and promote financial inclusion in order to mitigate the impacts of welfare reform.

Key Responsibilities:

·To provide customers with advice and assistance to prevent and manage debt and access money advice. This will include providing a customer focussed front line enquiry response service and participating in a duty telephone rota.

·Provide a customer focussed front line enquiry response service and participating in a duty telephone rota.

·To respond to verbal enquiries and routine correspondence from customers within agreed timescales

·To carry out financial health checks with customers in order to raise awareness of the availability of financial products and services

·To provide up to date advice on housing and welfare benefits in order to maximise tenants’ income and minimise rent loss

The ideal candidate will

·Have experience of working within a diverse customer focused environment using a variety of contact methods

·Experience of working without close supervision in a performance management culture, prioritising work and meeting deadlines

·Experience working with administrative systems and collating and recording information accurately

·Excellent interpersonal skills and ability to promote a caring, positive, unbiased attitude towards service users


·A knowledge of housing legislation, policies and procedures that relate to rent and arrears collection

·An awareness of financial inclusion

The hours for this role are 37 hours a week, this client also offers flexible working.

If you feel you have the right skills and experience for this role please apply straight away.

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