IT Technical Sales Apprentice

Remit Training
Milton Keynes
10 Mar 2018
14 Mar 2018
Contract Type
Full Time
You will be part of a focused Apprentice Team and you will be working with all technology specialists within Nexus Fusion to ensure your clients receive a high level of service from the company.Take part in technology and industry based training to become more knowledgeable and therefore gain insight into how we can help customers with addressing their issues.Develop new business via telephone and mass communication such as email, digital marketing and social media to introduce Nexus’s solutions and services and identify appropriate prospects within the target market.Follow up on leads and conduct research to identify potential prospects.Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales process.Conduct a needs analysis and determine prospects pain points to determine how the Company solutions can meet their needs.Identify key buying influencers within these prospects to determine budget and timeline.Work with the Sales Manager and other Sales & Marketing team members to develop and grow the sales pipeline to consistently meet revenue goals.Manage data for new and prospective clients in CRM and any other software tools provided, ensuring all communications are logged, information is accurate and documents are attached.Prepare and analyse sales pipeline reports and dashboards.Preparing email, website contents with latest marketing information from all vendors.Working with other team members to ensure database is up to date, so that the sales data collectors are identifying the right people.

Technical elements:

  • Support clients over the phone and by email, answering technical queries relating to their IT product requirements.
  • Maintain a high degree of customer service for all technical queries and adhere to all service management principles.
  • Desktop & laptop pre-configuration.
  • Perform device upgrades.
  • Software installation and configuration.
  • Achieve technical online accreditations.
  • Test systems prior to dispatch or installation.
  • Support server builds, configuration, administration and maintenance.

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