Graduate Case Handler - Crawley

10 Mar 2018
14 Mar 2018
Contract Type
Full Time

Our 'Big 4' client are recruiting graduate candidates for an exciting role as a Graduate/Junior Case Handler. This is a fantastic opportunity to gain experience on a project run by a global professional services organisation.

Are you adaptable and driven with a can- do attitude?

Would you relish the opportunity to gain invaluable work experience in a professional environment?

A comprehensive and structured training programme is available including a 3 - week induction and accreditation period. This is supplemented by an on- going supportive environment in which self - motivated and dynamic candidates will flourish. The ideal candidate will be enthusiastic with a positive attitude.

Start Date: 23 April 2018

Assessment Centre Date: 27 March 2018

Rate: £120.00 per day

Duration: 12 months

Commitment to the duration of the contract is expected

Location: Crawley, West Sussex

Please note you will be required to pass a telephone interview and online aptitude test prior to invitation to assessment centre.

The role will involve working:

  • in a results orientated & quality controlled environment;
  • with a high level of accuracy and strict deadlines;
  • as part of a larger team to help a major pension provider review products they have sold

Duties will include, but not limited to:

  • Gathering and reviewing complex annuity sale documentation
  • Reaching an informed decision based on evidence you have collated
  • Providing written & oral rationale for judgements you have analytically reached
  • Strong focus on good customer outcomes and treating customers fairly.

Essential Criteria

  • Associates should be degree qualified (2:1 desirable) or other relevant work experience.
  • Ability to understand the value in providing excellent customer service, and achieving fair customer outcomes
  • Desire to attain and maintain targets in relation to both levels of quality and productivity
  • A strong work ethic and ability to adapt to a changing environment
  • Keen attention to detail and accuracy
  • Excellent letter writing skills
  • Ability to take ownership of workload in a time pressured environment
  • Strong literacy, numeracy and communication skills.
  • Previous experience using Microsoft Office, in particular Word & Excel
  • Professionalism, empathy and integrity.


  • Experience of working within an office environment
  • Experience of dealing with customers in a regulated environment

BrightPool Benefits:

  • Fortnightly payment schedule
  • Ongoing Contractor Support & Feedback sessions

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