Billing Assistant

Ecotricity Ltd
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

About The Role (Closing date 19th Feb)

You will be working within our very busy Billing Team, with the main objective of the position being to help ensure all customer accounts are billed accurately in a timely manner.

The Billing Department handles all the domestic and business billing functions for Ecotricity's Retail Operation in respect of the supply of electricity and gas.

What you will do

  • Help to bill all customers in a timely and accurate manner
Resolve exceptions created by inter-system interfaces

Maintaining customer data held within main billing system

Help to facilitate the printing, packing and posting of daily bills

Help to ensure customers have up to date and correct meter readings

Review payment schemes for relevant customers

Resolve external and internal customer originated queries in given time-scales

Investigate and resolve reasons for accounts being unbilled

Collective account billing and management

Half Hourly account billing

Using SAP and AFMS to maintain customers' accounts

Provide assistance to other departments for billing related matters

To complete any other reporting or monitoring of workload as requested

Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department

Skill Set Required

  • Attention to detail
Good level of numeracy, accuracy and problem solving ability

Verbal and written communication Skills

Intermediate level of computer literacy with experience of Microsoft Office

Good planning and organisational skills

Report writing and monitoring ability

Common Sense

Experience of SAP IS-U and AFMS would be beneficial

About Us (Ecotricity)

Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used - after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers' energy bills to fund the building of new sources of green energy. We like to refer to this as turning 'bills into mills' - energy bills into energy mills, whether that's wind, sun, sea or gasmills.

We've built over seventy wind and sun parks across Britain, we're planning to build Britain's first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don't just focus on energy though - we built and run the Electric Highway, Britain's leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain's greenest mobile phone service, Ecotalk.

We're a not-for-dividend company too - which means we're free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers - and the awesome team of people here at Ecotricity. Our people believe in our mission - they're amazing at what they do, and they make a difference every day they come into work.

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