Head of Production

Selfridges & Co
London (Central)
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

Head of Production, Multimedia Creative

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.

The Head of Production for Multimedia Creative combines the need for a future thinking leadership with an ability to lead and govern the Multimedia Creative teams entire workflow and budget. From business as usual (BAU) through to global campaigns, The Head of Production will be responsible for the delivery of assets across an array of both customer facing and internal touch points.

This leadership role is both strategic and visionary, with a strong project management discipline and team leadership skills to ensure work is delivered consistently, on time and within budget.


Based in our Bird Street offices youll provide a unique and tailored service in Multimedia Creative to customers internally and externally, going beyond the ordinary to create memorable interactions and deliver. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.

Working in Multimedia Creative youll share your knowledge through unique Selfridges stories, The role responds to the growing need to strengthen our processes and approach to workflow and project management as demand for assets scale at an ever accelerating rate. It is critical that we have a solid leader that can put in place the necessary planning, tools and resources needed to ensure a seamless end to end delivery of our multichannel creative.

As Head of Production you will be accountable for all aspects of the department: delivering a number of high level initiatives whilst managing a busy team at ground level, ownership of the yearly Multimedia Creative department budget, Leading the weekly team Scrum meeting, responsible for the delivery of Multimedia Creative outputs, improve project intake, briefing process and workflow across our entire output, define a new strategical approach to production, workflow and project management and present this vision to attain buy in from the team and other key stakeholders in the business, maintain existing and develop new relationships with appropriate suppliers and partners.

With a strong external awareness, bringing an interest and perspective on trends in Digital design, technology, fashion, styling and production, encourage the same in the team and lead a team that shares ideas and managing and leading your team confidently to deliver an extraordinary customer experience. Underpinning this is the ability to promote the company values, to lead the team to live them and exceed individual and departmental indicators

This is a thrilling opportunity and when you consider all of the exciting new projects we have coming up this year, this role will take you on a journey. Youll inspire and lead a high-performing team of design specialists managing a number of exciting items from implementing an Agile QA process to defining our SLAs. And youll do it all in a fast-moving, cutting-edge environment. Developing relationships and driving commercial focus in your team, youll be confident in setting the direction required to enable great performance.


Youll take real pride in delivering a personalised and professional service. Youll have genuine passion for the creative process and its methodologies with a thorough knowledge of Omni channel delivery inside and out with a natural curiosity to discover and explore more about Multimedia to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life. As well as having the ability to work well as part of a team, youll be willing to embrace opportunities to build your skills in order to offer quality and reassurance to all of our internal and external customers.

Youll be a highly experienced and production focused leader who is attuned to the Selfridges brand and the passion with which we develop and maintain it. A multiplatform thinker with a proven track record of managing creative teams (agency / retail) that deliver assets across a full spectrum of digital and traditional media, including global campaigns in a variety of languages.

Scrum Master Accreditation an advantage but not essential.

Adept at creating systems that our business can use to feed through work into the team, reducing churn and driving efficiencies.

As leader of a busy production team, you will know when to apply a Triage approach to ensure resource and time is apportioned correctly so we hit deadline.

A confident user of all Adobe programs, PowerPoint, Excel and Word as well as industry leading production workflow applications.


Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.

This roles key benefits includes

35 days holiday including bank holidays, potential for performance related bonus, private healthcare cover, car allowance, subsidised gym membership offer, season ticket loan, cycle to work schemes, pension contribution and not to mention a generous staff discount!


Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfr

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