Lounge Executive (Multilingual Mandarin, Arabic or Russian)

The Graduate Project
London (Central)
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

We currently have a new and exciting opportunity as we are looking for a Lounge Executives to start up a new VIP lounge for a prestige luxury company based in heart of London. The right candidate will have a passion for customer service, providing first class service to high net worth clients. As a Lounge Executive you will be responsible for the providing excellent hospitality in the Lounge. The expectation of this role is to exceed customer expectation and deliver exceptional service levels.


  • Deliver quality and consistent service by identifying customers’ needs and working on client relationships and promotional services;
  • Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalised advice on merchant’s products;
  • Show levels of creativity, which involves proposing visits to the merchants stores
  • Contribute to the development of our business by finding opportunities for upsell and promote our merchants products
  • Set up and prepare the Executive Lounge area as required by the Manager
  • Perform as a team-player, and partake in all activities contributing to the overall objective of the lounge
  • Demonstrate a thorough understanding of our business and services provided

Key skills and knowledge

  • Fluent in at least two from Arabic, Russian, Chinese;
  • Experience in cash handling;
  • Ability to work with a diverse client base
  • Experience in direct customer contacts;
  • Excellent interpersonal and communication skills, service orientation;
  • Great customer service skills, problem solving and business sense;
  • An experienced customer focused role in a premium or luxury brand environment or retail
  • A minimum of A levels or equivalent is required
  • Willingness and Flexibility to be able to work shift patterns to mirror the Lounge opening hours when needed
  • Flexible and proactive;
  • Good organizational skills and independent working after given guidelines;
  • Good knowledge of MS Office products;
  • Dynamic, creative and keen to participate and enjoy team work.

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