Resource Planning Analyst

10 Mar 2018
14 Mar 2018
Contract Type
Full Time

Resource Planning Analyst


Competitive Salary

About the role

We are currently recruiting for a Resource Planning Analyst to join our organisation on a full time permanent basis. Based within our bright modern offices at Lingfield Point, Darlington you will work closely with our Teachers Pensions Contact Centre initially focusing on helping to improve real time management and the driving of performance and KPI achievement.

You will be responsible for a mix of front and back office planning. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources in order to achieve internal and contractual agreed service levels and meet business plans.

About Capita | Employee Benefits

Capita Employee Benefits is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide award-winning pensions and employee benefits solutions. As one of the leading consultancies in the UK, our specialist knowledge and expertise ensures we create innovative solutions which can make a real difference to our clients and their employees.

What you will do:

  • Produce short, medium and long-term plans for back office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.

  • Able to produce forecasts and schedules for front office functions at daily, weekly and interval level.

  • Acting as a subject matter expert you will be responsible for driving real time performance of the front office team in close co-operation with the Operational management team.

  • Undertake 'planned vs actual' analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.

  • Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.

  • Ensure planning processes adhere to the OMF and share best practice across the planning community.

  • Provide full impact assessment and advice on business change/projects

  • Identify and highlight performance/service risks to Operations.

  • Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities

  • Support the achievement of revenue targets and both internal and

  • contractual SLAs.

  • Produce actionable performance MI to support operational focus on key metrics.

Your experience will include:

  • Previous experience in a resource planning role is essential
  • Intermediate Excel knowledge
  • Strong analytical skills and highly numerate
  • Strong attention to detail and accuracy
  • Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines
  • Ability to develop strong internal relationships and interact and influence at all levels
  • Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines
  • Personally committed to quality, delivery and improvement
  • Strong communication skills both written and verbal
  • Ability to create reports with high visual impact
  • Committed team player

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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