IT Services Manager

Reed Technology
10 Mar 2018
14 Mar 2018
Contract Type
Full Time
IT Services Manager

A well know Academy currently requires a permanent IT Services Manager to take overall responsibility for the day to day operation of the IT support service across the school. The successful candidate will need to ensure that the appropriate service levels are maintained and the overall services is aligned to user needs.
The role is located in Bromley and will be paying up to £36,000 per annum.

What is the purpose of the role?
The IT services manager will be accountable for the delivery of the school’s IT strategy including both day-to-day support and development work. They will be responsible and accountable for developing, managing, and implementing all IT services projects.
The successful candidate must work collaboratively with all key stakeholders to understand their technology requirements. The candidate will also manage and support all members of the school’s IT services team.

What are your responsibilities and objectives?

• Managing all aspects of IT services across the schools, including day-to-day support and larger development work in line with quality expectations.
• Managing the IT helpdesk and ensuring that all requests for IT support are actioned in accordance with helpdesk procedures and priorities.
• Delivering day-to-day IT support to all users, and addressing any ongoing or recurring issues impacting the service.
• Monitor the systems and services at the school in collaboration with the Federation IT team to ensure the IT service provided is in line with each school’s requirements and senior leadership quality expectations.
• Providing a high quality IT service to each school, including regular visits to each site.
• Developing, embedding and managing methods of working practices including proactive IT support.
• Managing and supporting all members of the IT services team.
• Maintaining the relationship with both Federation and school specific third party suppliers, in order to ensure any issues impacting IT services at the school are resolved.
• Encourage users to adopt good IT practice and ensure correct and appropriate use of equipment.
• Developing IT policies, processes, and procedures to be used across the school in collaboration with all key stakeholders.
• Providing regular input to the IT vision and strategy ensuring it meets the school’s requirements and is viable from a technical and IT support perspective.
• Taking a leading role in all annual planning processes relating to IT.
• Analysing resource requests to ensure that appropriate solutions are recommended.
• IT budget creation and management, ensuring internal procurement process is followed for all purchases; that relevant records are kept and reports can be issued to leadership as and when requested.

Responsible for?

• Identifying, scoping and planning key projects as a result of identified user needs, including budgets and management reporting.
• Managing the delivery of projects utilising appropriate project management methodologies.
• Working with third party suppliers to scope, assure, and implement school-specific systems and services.
• Driving personal continued professional development, in line with the school’s CPD model and IT requirements.

Experience with?
• Managing IT service offering, in a multi-site environment.
• Scoping, assuring, and managing IT systems and infrastructure.
• Managing and developing IT services and staff using relevant IT service management methodologies such as ITIL.
• Implementing best practice, standards, and statutory requirements.

Reed Specialist Recruitment Limited is an employment agency and employment business

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