Service Desk Agent
***immediate interviews and immediate start***
Our client near to Twyford are looking for a 1st/2nd line support engineer to join the service desk.
- Ensuring calls from customers are logged and responded to within pre-set service levels. Entering relevent information in the call logging system.
- Identify problem types and associated priorities
- Verify information back to the customer on the call details
- Troubleshoot to the best of ability and if necessary, progress calls to other departments or third parties for further investigation
- To play an active role within the Service Desk team remaining flexible to support others during busy periods· Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses
- Windows Operating System
- Desktop and Server knowledge
- Active Directory
- Strong problem solving and troubleshooting skills
- Strong communication skills, both verbal and written
- Comfortable with working flexible hours
SERVICE DESK ANALYST / WINDOWS / 1ST LINE / 2ND LINE / ACTIVE DIRECTORY / SLA / SERVICE DESK / EXCHANGE /DESKTOP / SERVER