Trainer - Single View of Stock
Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.
The SVS Trainers key role includes assisting in the building of the structure for the end-to-end SVS training, creating course content, curriculums and course outlines and delivering training. You will be responsible for the training of Selfridges team members, who will typically come from diverse backgrounds, and you will deliver process and systems training, and briefings in the context of an organisational or IT driven change programme. You will align and work closely with partners such as the Talent & Learning team and external Training Providers.
KNOW THE ROLE
Based in our Wigmore Street offices youll provide a unique and tailored service in our Single View of Stock Work stream to customers internally and externally, going beyond the ordinary to create memorable interactions and deliver. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.
In this fast paced position you will support the SVS Training Strategy and Approach, describing the structure, methods and tools to be used by the project in delivering training, ensuring that this is aligned with both the overall Strategy and Structure as established at the Workstream level and the Talent & Learning approach.
You will own and deliver inspiring, engaging and effective learning and development solutions for Selfridges, in line with identified needs, business goals and values. To design and deliver high standard training programmes enabling teams and individuals to improve performance and impact positively on customer service and profitability. This will be achieved through taking ownership, setting excellent standards and demonstrating detailed forward planning and engagement. Underpinning this is the ability to promote Selfridges Values and Business expectations. This is a critical role in helping Selfridges deliver the highest standards through training and developing our team members and managers.
As our Trainer you will work closely with agreed external partners on the end to end design and delivery of training to support SVS.
KNOW WHAT WE ARE LOOKING FOR
Your passion and confidence will set you apart and while consulting with internal and external stakeholders. youll take real pride in delivering a personalised and professional service. Youll have genuine passion for training and out with a natural curiosity to discover and explore more about this work stream to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life.
Your time will be split between planning, project management, Coaching and evaluation. You will assist in the creation of innovative approaches to training and ensure that this is aligned to the overall T&L approach e.g My Workday LMS, and the Communications and Collaboration approach. Using Apps, Intranet, Yammer/Chat, etc. to deliver training in an alternative, Selfridges-appropriate way that will entice, surprise and delight end-users. You will develop training material to a high standard, according to specified project plans, and ensure it is accessible to the appropriate users and ensure all training is delivered in an engaging and professional manner, which supports and promotes the company values and strengthens the brand.
KNOW WHAT'S IN IT FOR YOU
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This roles key benefits includes
35 days holiday including bank holidays, potential for performance related bonus, private healthcare cover, subsidised gym membership offer, season ticket loan, cycle to work schemes, pension contribution and not to mention a generous staff discount!
THE SELFRIDGES STORY
Selfridges is a shop run on imagination: a place where the worlds most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.
The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.
The founders spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.
In 2016 Selfridges was the first ever store to be awarded the title of Worlds Best Sustainability Campaign by a Department Store at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted Best Department Store in the World award, underlining its place at the forefront of retail.