Client Manager

Wilde Associates
London (Central)
10 Mar 2018
14 Mar 2018
Contract Type
Full Time

This Digital consultanting company provide end-to-end support across the digital product lifecycle. Their specialisms include ecommerce development, CMS development, software development, and digital strategy consulting.

As a Client Manager

You will oversee and manage a range of existing high-profile client relationships from a variety of sectors. You’ll act as the client’s day-to-day point of contact, and will build strong relationships based on trust and excellent client service. This is a challenging, exciting, and dynamic role, suited to someone who’s keen to grow their career in client services, whilst working in a fast paced, fun, and friendly environment.

You’ll be involved in numerous tasks, including:

  • Liaising with Project Managers throughout project build, and on the continuing post-build period
  • Identifying opportunities for improvement in the client's processes and making recommendations for positive change
  • Resolving client queries quickly, and recognising when to escalate issues
  • Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
  • Supporting new business teams with pitches, as required
  • Proactively making and acting on recommendations for improving our internal processes
  • Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
  • Responsible for project admin, and providing commercial updates
  • Ensuring that work is delivered to the high standard expected by both the client and the business
  • Actively presenting new ideas, technology and business updates to the client
  • Identifying future business opportunities for existing clients
  • Encouraging growth and development for a client’s online business


  • A proven track record of developing and maintaining strong client relationships in a similar commercial environment
  • An agency background, working with high-profile clients
  • Experience of working with ecommerce platforms
  • Direct experience managing digital accounts
  • Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
  • Experience of budget planning and reporting
  • A bachelor’s degree, or equivalent experience

Experience Are you able;

  • Able to solve problems with a positive attitude
  • Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
  • Knowledgeable of the fashion, retail and manufacturing sector
  • Able to communicate messages clearly and concisely
  • Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
  • An enthusiastic team player
  • Professional, with a hands-on approach and a willingness to lead by example
  • Able to display commercial awareness
  • Able to manage budgets and protect profitability


  • 25 days holiday
  • Private pension
  • Cycle to work scheme
  • Childcare vouchers

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

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