Application Support Analyst

Randstad Sourceright
Newcastle Upon Tyne
11 Mar 2018
16 Mar 2018
Contract Type
Full Time
We are currently recruiting for an Application Support Analyst to join our client an integrated marketing services company.

* Respond to all support calls received by phone, email or desk side and resolve issues or escalate if necessary.
* Management of the work queue ensuring issues are picked up promptly and dealt with effectively by the appropriate resource.
* Ensure all support calls received by phone, email or desk side are logged into the application support software.
* Answer all enquiries promptly, politely and professionally, adhering to the SLA agreements we have with our user base.
* Handle escalations and requests from user base in a positive, helpful and constructive manner with the end goal being to maintain user satisfaction.
* Proactively identify process improvement opportunities and support continuous improvement initiatives.
* Contribute to overall solution design for any new systems that the Business need to implement.
* Contribute to the testing, training and support of the Business Systems Estate.
* The creation and maintenance of key documentation.
* Streamline processes and procedures to maximize efficiency and productivity.

What you’ll bring:
* 1st Line support experience
* Excellent understanding of ERP
* Experienced user of Microsoft Office
* Accurately define and communicate requirements in accordance to the project methodology standards adopted by IT Development.

What's on offer?

We are offering a competitive salary and excellent benefits

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