1st Line Support Assistant

Kelburn Recruitment
Newcastle Upon Tyne
11 Mar 2018
10 Apr 2018
Contract Type
Full Time
1st Line Support Assistant
Newcastle Upon Tyne
Competitive Salary + Permanent

Our client is a leading manufacturer of specialised products to the marine and power industries.
An opportunity has now arisen for a 1st Line Support Assistant to join their team on a permanent basis. This is an excellent opportunity for an IT Support Assistant who is looking for a new opportunity.

The Role:
•Install and configure client computers and network devices
•Administer the Cloud Anti-virus
•Clean up desktops and laptops
•Provide remote support so staff on-site and assist with VPN connections/drive access
•Reset passwords etc. for user accounts and computers
•Dispose of IT equipment and maintain IT assets
•Telephone system/patching
•Provide 1st line support onsite with some group tickets performed remotely
•Set up audio visual equipment and the customer WIFI connection
•Back up the tape server daily
•Log tickets on the helpdesk
•Staff IT inductions
•Monitor IT stock levels
•Perform warranty checks for hardware and upgrade when required
•Help with infrastructure moves and changes
•Work alongside Group IT for future assistance or software updates
•Install software using Software Centre
•Source and purchase IT equipment
•Apple and Samsung mobile phone support for Outlook 365
•Basic networking
•Cover absence by liaising with external contacts
•Support Manufacturing label printers/MFP’s

The Person:
•NVQ Level 2/3 or equivalent in a relevant area e.g. IT
•Office 365 and Server 2012 experience
•Previous experience in a manufacturing background is desirable
•Dymo Labels/Zebra Printers (manufacturing printers)
•Windows 7, 8.1 and 10 experience
•Excellent customer service and problem solving skills
•AX 2012

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