Plant Hire Service Manager

Porterhouse Recruitment Ltd
11 Mar 2018
10 Apr 2018
Contract Type
Full Time
Our client has been supporting and working with the foundation industry for 6 years and has over 20 years of experience within the construction industry specialising in foundation equipment.

The purpose of the role is to:

Proactively and re actively deliver a service of excellence to our customers and efficiently administer and manage the company assets, to grow external revenues associated with managing customers assets.

To support the Foreman with administration and organisation of Servicing, Repairs & Inspections associated with the companies own equipment and Customers own equipment.
There will also be a responsibility for the up keep & Filing of all Fitters time sheets and associated paperwork for Machine Files both electronically and hard copies

Duties and responsibilities:

Manage customer expectations to deliver rather than failing through over promising and under delivering.

Build relationships to retain and grow existing Customers through understanding their needs and expectations.

Upsell through Identifying opportunities for a customer to use more of the company offerings

Proactively identify and grow new customers
Promote and demonstrate the companies vision, values and behaviours

Comfort Calls to Customers following Breakdowns & works completed

Proactive calls to customers to obtain additional Service Work

Submission of quotations to customers for future works

Promote and demonstrate the companies vision, values and behaviours


Highly motivated self-starter with the ability to work independently and have a high level of initiative to make improvements.

Very organised with the ability to multi-task and prioritise work load.

Attention to detail

Excellent interpersonal communication skills with a positive can-do attitude

Excellent team player with exceeding organisational and people’s skills and is engaging and has a down to earth approach

Work well under pressure and has an ability to manage customer expectations to avoid over promising and under delivering.

Commercially aware to ensure that Service excellence also delivers profitability to the business.

Ability to work in a fast pace environment and cope with high a level of customer expectation

Personable and with an ability to “Get people on side” and influence outcomes

Honesty, Integrity and willingness to learn and grow within the business

Skills: (you will need some or all of the following skills)

Proven Sales or Operational role (s) within Hire or Service Sector
IT – Word, Excel, Internet, e mail and Stock/Hire Systems
Management of a small team
Proven Track record of Managing Customers & Engineers within Hire or Service Sector
IT – Word, Excel, Internet, e mail and Stock/Hire Systems

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