IT Support - No prior exp required

Exectec Solutions Somerset
11 Mar 2018
18 Mar 2018
Contract Type
Full Time
IT Helpdesk Support - No prior experience required.

* Wellington, Somerset
* Permanent
* £20,837 to start
* (Apply online only) Monday to Friday
* Private medical options
* Holiday
* Free parking
* Pension

The company:

A UK market leader in the bespoke IT solutions sector, set to become the number 1 in its field.

Modern open plan premises, forward thinkers with some of the best career development opportunities in the area.

Exponential year on year growth.

The role:

Providing 2nd Line - fault resolution support to end users of the NHS & other Local Government / Local Authority clients on a daily basis.

When there are issues with the software, or user created errors that need resolving, first it will be reported to the Customer Support team who will take a full log of the error. Then, once logged, it will be passed to you, the IT Support Consultant, to provide a timely, efficient solution to meet the customers needs; within the bounds of the software capability.

Full, dedicated training on the software, solutions & regularly encountered problems will be given by a highly experienced, internal training team..

The right candidate:

Naturally prior IT support experience is advantageous, however it is NOT necessary if:

* You are Bright, ambitious & logically minded - There is a basic logic test as part of the interview process
* Strong educational grades (We require at least a B in GCSE Maths for example)
* Love problem solving with the determination to defeat all obstacles
* Clear communicator in spoken & written English
* Customer service experience either face to face or over the phone
* Able to demonstrate an interest in IT

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