Collections Team Leader

Paul Mitchell Associates
11 Mar 2018
19 Mar 2018
Contract Type
Full Time
Collections Team Leader Job Spec
Location: Leicester

Purpose of the Role
Act in a customer service & collections role collecting missed rental payments for equipment subject to lease or hire purchase. Collecting missed rentals from first missed payment to three months.

Key Responsibilities / Accountabilities
• To manage, and be responsible for, your case-load of files on a daily basis, contacting customers by both telephone & letter,
• To react & advise on queries from the Collections Coordinator, and be the first point of contact,
• To allocate debtor cases across the Collections team,
• To report problem cases to the Collections Manager & where applicable to the Managing Director,
• To ensure the profitability of the Company through efficient & effective credit control of a portfolio of debtors,
• To establish & maintain an efficient, professional relationship with your allocated portfolio of debtors,
• To ensure that all relevant legislation & procedures are adhered to & complied with, including Data Protection & Consumer Credit Acts,
• To provide excellent standards of customer service,
• To ensure that security is maintained at all times within the systems operated by the Company,
• Ensure the application of the strict provisioning policy in all cases across a portfolio of debtors through efficient & effective Credit Control,
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Reporting to: Head of Central Client Service Centre

Key Skills:
• Communication skills: maintain a high level professional conduct with internal & external customers via face-to-face, the phone, email & in written communication,
• Relationship building: establishing rapport, maintaining a professional & ‘expert’ relationship with debtors through efficient credit control,
• Provide excellent customer service,
• Manage credit control of debtor portfolio whilst providing a high level of customer service + protecting the Company’s interests at all times,
• Listen and interpret information: good listening skills, understand how & when to action information, to the appropriate person,
• Attention to detail.
• IT skills: intermediate PC knowledge, good keyboard skills & a competent user of Microsoft Office.

Experience / Requirements of the Role
• Experience managing a team of Credit Controllers,
• Credit Control experience in a financial service environment,
• Skills: excellent communication, customer service / sales & risk management experience with good attention to detail & grasp of IT skills,
• Qualifications: NVQ, customer service / administration.

• Salary: circa £32,000 per annum (subject to experience)
• Hours: Full-time, 35hrs Mon-Fri 9:00am to 5:00pm (1 hr lunch)
• Holiday 25 Days + STAT
• Outstanding Benefits Package incl. Pension, Private Health, Life Assurance & Critical Illness, Dental Insurance, Discounts PLUS MANY MORE!!
• Parking

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